Skip to main content

Account recovery

Keep a routeback to youraccounts.

A lost phone or a hacked account is easier to fix when the way back is already set up. Set yours up before you need it.

  • 2-minute lesson
  • Free · no sign-in
Español

  1. 1Why it matters

    Separate household and school responsibilities

    Keep school accounts on the district's approved recovery and support process. For household accounts, review available multifactor authentication, unique passwords and recovery contacts together. Do not send student passwords to a teacher in ordinary email. If a device or account is shared by family members, consider how each person can keep their private information separate.

    Build an account you can recover

    Use different passwords for different accounts and a trusted password manager when permitted by the account provider and your family or school. Turn on available multifactor authentication, preferably using the stronger options the service offers. Keep recovery information current and private. School accounts follow district procedures; do not change district-managed recovery settings without approval.

  2. 2Do this

    • HOUSEHOLDOwn the recovery route

      Use contacts you control. Don't use school email as the recovery address for personal accounts.

    • HOUSEHOLDLock it down

      Use unique passwords and multifactor protection. Store recovery codes privately.

    • SCHOOLUse the school route

      Know your school's support contact for resets, lost devices and unusual activity.

    • SCHOOLAsk before changing

      Don't disable managed protections or change recovery settings without school guidance.

    Keep them separate
    • Home files: home
    • School work: school
    • Codes stay private

    Locked out or hacked? Use the provider's real recovery page, change the password and recheck recovery info. School account? Ask the school.

  3. 3Quick check

    Where should a school-account recovery problem go?
    How should you manage a school account's recovery settings?

    Choose an answer for each question.

Want credit for this?

Sign in to Cyber Academy to take the full course, record your progress and earn a completion certificate.

Full course: A family conversation about accounts, privacy and asking for help · 10 min

Sign in for credit
Sources

We count visits to this page in aggregate only. No cookies, no accounts, no personal data.